IP Office RMA Request
Customer Details
Company Name Return Address
Contact Name No & Street
Contact No City
Email County
Confirm Email Country
Date Requested : 05-Feb-2012 Postcode
Product Selector
Product ID Description Serial No Warranty PCS
PO No * See note below !
Fault Details
RMA Requested
Product ID Description Serial No Warranty PCS


  • IMPORTANT
    Please note it is essential for you to provide a valid PO No (Purchase Order Number)
    if applicable, to avoid any unnecessary delays in processing the repair.
  • Units should be returned without PSUs and Cables.
  • Beyond Economic Repair (BER) if a warranty unit is found to be BER due to
    incorrect installation or customer abuse the unit will be returned unrepaired
    regardless of warranty status.
  • An RMA for DOA and Stock Rotation must be obtained from Avaya.
    • Repair Centre Contact Details
    E-mail: repairs@multimessage.co.uk
    Tel: +44 (0)1707 644480
    Fax: +44 (0)1707 646745
  • In warranty ECS and Dect products
    • Close

    Due to a change in Avaya policy regarding in warranty ECS and Dect product repairs, effective from 1st September 2011 Avaya IP Office Repair Centre (Multimessage Systems Ltd) are unable to accept these repairs.
    They should instead be returned to Geis who may be contacted via email for further help and guidance. gcsc.dit@geis-group.de

    We can continue to offer support on all out of warranty products as normal.